Protect Yourself from Fraud & Scams
First Federal Bank will never ask for your password, PIN, or one-time codes. If something feels off, trust your instincts and call us directly.
If you've already clicked a link or shared personal information
Call us immediately at 1-877-499-0572 so we can secure your account. For debit or credit card fraud, call our 24/7 card support line at 1-877-499-0572. The faster you act, the better we can protect you.
How First Federal Contacts You
Legitimate communications from us will always come through these verified channels only.
All emails from First Federal will end in @ffbf.com. Never click links from any other email domain claiming to be us.
Phone & Fraud Alerts
Fraud alerts come from short code 96924. Account calls come from ??? only.
Website
Always access online banking by typing ffbf.com directly into your browser — never through a link in a message.
How to Spot & Stop Phishing
Five steps to protect yourself from fraudulent texts, calls, and emails.
1. Be Alert - Know the Warning Signs
Phishing messages are designed to look exactly like real bank communications. Watch for these red flags:
- Email address doesn't end in @ffbf.com
- Text from an unrecognized phone number or short code
- Urgent language asking you to "act immediately" or "verify now"
- Links to websites with slightly off spellings (e.g., fffbf.com.com, ffbff.com, fbff.com)
2. Pause — Slow Down on Urgent Requests
Scammers create false urgency to pressure you into acting without thinking. If a message claims there's a "problem" with your account or asks you to immediately confirm a transaction — stop. Real alerts from First Federal do not require you to click a link. When in doubt, go slow.
3. Verify — Don't Trust Caller ID Alone
Scammers can "spoof" caller ID to make calls appear as if they're coming from First Federal. Even if the number looks right, it may not be us. To verify any communication, call us directly at 1-877-499-0572 or log in to online banking by typing our address yourself.
4. Stop — When in Doubt, Don't Respond
Hanging up or deleting a message is always the right move if something feels wrong. You are not being rude — you are being wise. Never do any of the following in response to a suspicious message:
- Click any link embedded in the message
- Share your PIN, password, or one-time access code
- Open any attachment (it may install malware)
- Call a phone number listed in the message
- Allow remote access to your computer or phone
5. Report It — Let Us Help You
Whether you fell for it or just spotted it, please let us know. Your report helps protect every First Federal customer.
- Forward suspicious emails to security@ffbf.com
- Forward suspicious texts to 7726 (SPAM) to alert carriers
- Screenshot the message before deleting so we can investigate
- On iPhone, tap "Report Junk" before deleting
- On Android, tap "Report Spam" and confirm in the popup
Strengthen Your Account Security
Simple steps that make a big difference in protecting your finances.
Enable Multi-Factor Authentication
Add an extra layer of protection by requiring a one-time code from an authenticator app when you sign in.
Use Strong, Unique Passwords
Never reuse passwords across accounts. Consider a password manager to generate and store complex passwords safely.
Set Up Account Alerts
Get notified via text or email for every transaction, login, or change to your account so you can catch anything unusual fast.
Keep Contact Info Updated
Ensure your phone number and email on file with us are current so we can reach you quickly if we detect suspicious activity.
