If you think you have suspicious activities on your debit or credit card, please fill out this form to start the dispute process. We'll get back to you within 1 business day to get any additional information we'll need.
If you haven't already called us to freeze your card, please do so. Or you can freeze transactions on your debit card within Mobile Banking, under the Manage Cards section.
Thank you for your submission!
We'll be in touch with you soon.
Filling out this information online begins the transaction dispute process. A First Federal Bank of Florida specialist will follow up with you to complete all information needed to resolve your dispute(s). Because an email message may not be reviewed by a bank representative immediately, you must contact the bank via telephone or in person for immediate attention to prevent continued fraud on your account. Email messages will not serve as a sufficient method for any requirement imposed on you to provide written notice, nor may email messages be used to place a stop payment on a check, cancel a bill payment, request account transfers, or report lost or stolen banking codes and / or cards.