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Frequently Asked Questions - Debit Cards

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Debit Cards

How do I get a new debit card quickly?

For the fastest service, visit your closet branch to request a new debit card.

What if I need to change the limit on my debit card?

If you need to change the limit on your debit card, call Customer Care and request to have your daily limit increased.

How do I add or remove a travel notification, to let the bank know I will be traveling?

Complete this travel notification form, visit a local branch or call Customer Care and notify them of your destinations. This protects you and helps us better monitor your account.

How do I shut off my debit card in the event that I misplaced it?

You can turn your card “on” and “off” to temporarily block transactions, report your card lost or stolen, set card limits by location, dollar amount and merchant type all from the mobile app or contact us at 877-499-0572.

Where can I find an ATM?

In addition to ATMs at our branches, First Federal customers have access to the Allpoint Network of surcharge-free ATMs. Over 55,000 Allpoint ATMs worldwide, including the United States, Mexico, Canada, Puerto Rico, the United Kingdom, and Australia, are surcharge-free for First Federal customers! Find Allpoint ATMs on the locator search on their website (Opens in a new Window).

What happened to Bazing rewards?

The Bazing rewards program has been replaced with uChoose rewards. Click here to learn more about our new rewards program.

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