Branch Status
For the safety of our customers and employees, some branches are closed because of Hurricane Idalia. Online and mobile banking services will continue to provide you with 24/7 access to your accounts. Please refer back to this page for an up-to-date status of all our branches. Reminder, all branches are closed 9/4/23 for Labor Day.
Last Updated 9/3/2023 3:09 pm
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Location
|
Status |
|---|---|
| Bonifay | Open |
| Chipley | Open |
| Dowling Park | Open |
| Fernandina Beach | Open |
| Gainesville 34th Street | Open |
| Gainesville Oak Hammock | Open |
| Graceville | Open |
| Jacksonville | Open |
| Jasper | Open |
| Lady's Island | Open |
| Lake City Financial Center | Open |
| Lake City Main Blvd | Open |
| Lake City Mall | Open |
| Live Oak North Ohio | Open |
| Live Oak South Ohio | Open |
| Macclenny | Open |
|
Marianna Highway 90
|
Open |
| Marianna Lafayette Street | Open |
| Mayo | Open |
| Ocala 1st Ave | Open |
| Ocala Highway 40 | Open |
| Ocala On Top of the World | Open |
| Panama City Beach | Open |
| Port Royal | Open |
| Wildlight | Open |
| Yulee | Open |
Call Customer Care (M-F, 7:30 am – 7:00 pm EST) at 877-499-0572
Chat online(Opens in a new Window) with Customer Care (M-F, 7:30 am – 7:00 pm EST).
Natural Disaster - Frequently Asked Questions
Q: Where can I access information regarding the recent natural disaster?
A: Please visit FEMA’s website for additional information. fema.gov/disasters
Q: What options are available to me, since I have been impacted by a natural disaster?
A: If your property is located in a FEMA declared disaster zone, you may be eligible for disaster forbearance. If your property is not located in a FEMA declared disaster zone, please monitor fema.gov/disasters for additional updates. If the natural disaster will cause you financial hardship and you are not in a FEMA declared disaster zone, please contact us for alternative options.
Q: What is disaster forbearance?
A: Disaster forbearance is a temporary suspension of your monthly mortgage payment. During disaster forbearance, your payments are suspended for a set period of time.
Q: Am I eligible for disaster forbearance?
A: If you have been directly impacted either due to property damage and/or financially from the recent natural disaster, you may qualify for a disaster forbearance plan for a minimum of 3 months in order to recover from this difficult time.
Q: Am I eligible if my employer has been impacted by the natural disaster?
A: Yes. If your employment status has been impacted by the recent natural disaster, you may qualify for a disaster forbearance plan due to the financial impact incurred.
Q: Will the mortgage company be sending any documentation to FEMA on my behalf?
A: You will need to contact FEMA directly to apply for disaster relief. If you have not already done so, please contact FEMA at 1-800-621-FEMA (3362), or visit FEMA online at DisasterAssistance.gov, to review assistance options that are available to you.
Q: What happens if I don’t have flood insurance?
A: If you do not have flood insurance, please contact FEMA at 1-800-621-FEMA (3362), or visit FEMA online at DisasterAssistance.gov, to review assistance options that are available to you.
Q: I received a claims check from my insurance carrier and it is made out to my mortgage company. How can I have the check endorsed?
A: Typically, your mortgage company will also be listed on your insurance claim check and therefore require our endorsement. This is due to both federal regulations and your mortgage agreement to ensure your property is restored back to normal as soon as possible.
Q: Is there mortgage insurance for disaster victims?
A: Yes. Through Section 203(h), the Federal Government helps victims in Presidentially designated disaster areas recover by making it easier for them to get mortgages and become homeowners or re-establish themselves as homeowners. For more information contact your loan officer or click here.
Q: Where can I donate money to help with disaster relief?
A: We always recommend going to the charity of your choice directly to make donations. Avoid links on social media and emails as they can be associated with scams. To learn more, read our blog post about disaster relief donations.
