Welcome CBC National Bank!
We’re pleased to welcome CBC National Bank to the First Federal family! Our 55-year-old institution was founded on hometown values and a commitment to serving our customers and communities. Currently, we are a community-based mutual bank that serves customers from branch locations and loan offices across North Florida, from Florida’s First Coast to the Panhandle. We are excited about the opportunity to partner with CBC and expand our presence in Florida, Georgia, South Carolina, and other states. Take a look at this page for more information about the transition.
CBC Customer FAQs
The merger has completed, but what do I do now? Can I still access my account?
Continue to bank just as you usually do. At this point, you can still use your CBC accounts, checks, debit cards, deposit slips, and online banking logins. Automatic drafts and direct deposits will still work properly.
When will CBC become First Federal Bank?
We are now one organization, however we are still working to combine systems, processes, and products and services. Our goal is to convert our core systems on August 24, 2018. You will receive more detail about this conversion this summer.
Are my loan and account numbers going to change?
No, CBC loan and account numbers will not change after conversion, except for a small handful of deposit accounts. Those customers will be notified.
When can I start ordering checks and logging in to First Federal's Online Banking and MObile Banking?
You will be able to order checks and log in to First Federal's Online Banking and Mobile Banking on August 27, 2018.
Can I keep using my CBC debit card and credit card? When will I get new ones?
Yes, continue using your CBC debit cards and credit cards for now. We will be issuing First Federal debit cards a few weeks before conversion. Credit cards will remain the same, unless you want to change to a First Federal credit card.
I am a shareholder of CBCO. When will I receive the proceeds from my stock?
After April 2, 2018, you or your broker will surrender your Coastal Banking Company stock certificate to receive your proceeds. More information about this process will be communicated in a shareholder letter that is getting mailed to you. We expect the proceeds to be available to you approximately 7-10 business days after surrender of your stock certificate. More information is available at www.coastalbanking.com. You can also contact the stock agent at 917-262-2378 or email Henry Farrell at email@example.com.
What about my loan or mortgage payments?
Continue to make your loan or mortgage payments the same way you have in the past. You will receive further instructions this summer.
Can I start using First Federal branches?
Until our systems are converted in August, please continue to use your same CBC branch. First Federal branches will be unable to access your account information until then.