Welcome CBC National Bank!
We’re pleased to welcome CBC National Bank to the First Federal family! Our 55-year-old institution was founded on hometown values and a commitment to serving our customers and communities. Currently, we are a community-based mutual bank that serves customers from branch locations and loan offices across North Florida, from Florida’s First Coast to the Panhandle. We are excited about the opportunity to partner with CBC and expand our presence in Florida, Georgia, South Carolina, and other states. Take a look at this page for more information about the transition.
CBC Customer FAQs
The merger has completed, but what do I do now? Can I still access my account?
Continue to bank just as you usually do. At this point, you can still use your CBC accounts, checks, debit cards, deposit slips, and online banking logins. Automatic drafts and direct deposits will still work properly.
When will CBC become First Federal Bank?
We are now one organization, however we are still working to combine systems, processes, and products and services. Our goal is to convert our core systems on August 24, 2018. You will receive more detail about this conversion this summer.
Are my loan and account numbers going to change?
No, CBC loan and account numbers will not change after conversion, except for a small handful of deposit accounts. The affected customers will be notified individually by the end of May.
When can I start ordering checks and logging in to First Federal's Online Banking and MObile Banking?
You will be able to order checks and log in to First Federal's Online Banking and Mobile Banking on August 27, 2018.
Can I keep using my CBC debit card and credit card? When will I get new ones?
Yes, continue using your CBC debit cards and credit cards for now. Most CBC debit cards will continue to work before and after conversion. Customers with ATM or HSA debit cards will receive new First Federal debit cards in early August. We will be issuing First Federal debit cards a few weeks before conversion. Credit cards will remain the same, unless you want to change to a First Federal credit card.
What about my loan or mortgage payments?
Continue to make your loan or mortgage payments the same way you have in the past. You will receive further instructions this summer.
Can I start using First Federal branches?
Until our systems are converted in August, please continue to use your same CBC branch. First Federal branches will be unable to access your account information until then.
what if i receive wire transfers to my account?
Beginning Monday, August 27, please use the new routing number, 263184488, when initiating wire transfers to your accounts at First Federal.
Will my rate change on my current cd or money market account?
Your CD rate is fixed for the term of your CD. Notice will be provided as your CD approaches maturity with instructions on how to get the renewal rate. Money Market rates may change based on current market pricing at the time of conversion. In most cases, rates have increased.
do i need to re-route all of my direct deposits or auto debits (ach)?
Transaction sent to your account with the CBC Routing Number will continue to be received and posted after conversion. First Federal will send a Notice of Change to the sender to change the Routing Number for future transactions.
I am a shareholder of cbco. when will i receive the proceeds from my stock?
After April 2, you or your broker will surrender your Coastal Banking Company stock certificate to receive your proceeds. More information about this process will be communicated in a shareholder letter that will be mailed to you. We expect the proceeds to be available to you approximately 7-10 business days after surrendering your stock certificate. Go to www.coastalbanking.com for more information. You can also contact the stock agent at 917-262-2378 or email Henry Farrell at firstname.lastname@example.org