New Online and Mobile Banking is Available Now
We’re upgrading your digital banking experience to make it faster, smarter, and easier than ever. With a modern design, powerful new features, and a unified platform across mobile and desktop, you’ll have everything you need to manage your finances with confidence. The new experience is on the way, and we can’t wait to share it with you soon.
A brand-new way to manage your accounts from anywhere.
Our new digital banking platform gives you a unified experience across mobile and desktop with a modern, updated design. Powerful new features like enhanced spend tracking and personalized tools make it easier than ever to manage your money. Wherever you go, you can count on secure, convenient access to everything you need for everyday banking and long-term financial goals.
Smart alerts
Get real-time notifications to help you stay on top of your accounts and activity.
Spend tracking
Monitor your spending habits with easy-to-read insights to keep your budget on track.
Unified experience
Enjoy the same seamless design and features whether you bank on mobile or desktop.
Simplified transfers
Move money quickly and securely between accounts or to friends and family.
FAQs
Why is Online Banking changing?
At First Federal Bank, we understand life is busy and convenience is of utmost importance. With this in mind, our new Digital Banking will offer seamless banking solutions built for the way you want to bank, whether you are at home or on the go.
When will the upgrade take place?
The upgrade will take place on October 20th. Online Banking, Bill Pay, and Mobile Banking will be unavailable beginning on October 17th at 6:00 p.m. for the system upgrade to take place. The new system will go live on October 20th.
Will this affect my account details?
Most of your account details will be saved and ready for you to use. This includes transaction history, bill pay payee information, scheduled payments and internal transfers, as well as Electronic Statement settings.
Will this upgrade affect the Mobile Banking app?
Yes, we will be launching a NEW Mobile Banking app as part of the upgrade. This will be available for download on October 20th.
How do I access the new Mobile Banking app?
Open our current Mobile Banking app and be redirected to download the new Mobile Banking app. Once downloaded, you can log in with your existing User ID and Password.
Will this affect the login process?
Once the new system is live, you will still log in using your existing User ID and Password. Instead of answering security questions, you will now verify your identity through a one-time passcode sent by text message or phone call, depending on your selected preference. Simply enter the passcode when prompted to complete your secure login.
What if I use biometrics to log in?
If you utilize biometrics to access your digital banking, you will need to be sure you know your User ID and Password prior to our go-live date. You will be required to enter these within the new system the first time you log in.
After you have logged in, you can reestablish your biometrics for future logins.
What if I don’t know my Username or Password?
If you are unsure of your User ID, please contact us at 877-499-0572 for assistance.
If you are unsure of your Password, you can easily reset it by selecting “Forgot Password” from the Online Banking login screen and following the on-screen prompts.
Will my alerts automatically be moved to the new platform?
No, all alerts will need to be added to your account. You can do this quickly and easily from within Online Banking. Click your name in the top right corner, expand the Settings menu, and select Account Alerts. From this page, you can easily create and manage your account alerts. In order to receive text message alerts, click "Notification Settings" to register your cell phone number.
Are there any action items I need to be aware of prior to the upgrade?
Yes! It is very important that we have your current phone number and email address. Please review and update this information within your Online Banking Profile as soon as possible to ensure a smooth first-time login.
Also, alerts, card controls, external transfers and personal finance manager information will not transfer to the new system. You will need to make note of or save this information for your records prior to October 20th.
What action items should I consider post-upgrade?
You will need to reestablish any alerts, card controls, external transfers and personal finance manager settings you had set up in the previous system as this information will not transfer. You will need to re-register for Personal Finance Manager within the new system before setting up your new information.
Please note, while your internal transfers will be available within the new system if you would like to make edits to these you will need to set up the transfer again and delete the old one.
Where do I find my transaction history?
Simply go to Accounts in the main menu, select Download Transaction History, and then choose the account you’d like to view. From there, you can see and download your recent activity with just a few clicks.
Want to stay in the loop?
"The new online and mobile banking is a game changer. I love how everything looks cleaner and easier to navigate, and I can switch from my laptop to my phone without missing a beat. The spend tracking tools and smart alerts make managing my money so much simpler — it truly feels like banking built around me. "
