Hurricane Michael Updates

Disaster Recovery Information


We are overwhelmed by the devastation in Panama City and surrounding areas. Our thoughts are with those whose lives have been shattered by Hurricane Michael. Our immediate concern is the safety of our employees, our neighbors, and the larger community that was affected by this terrible storm. We are working to reopen our Panama City branch, which suffered severe damage, but we don’t have a timeline for opening at this point. We are grateful that all of our team in Panama City, Bonifay, Chipley, Marianna, and Graceville are unharmed. We are now focused on clean up efforts in the areas and providing ongoing support to our customers and communities. 

Our temporary bank branch is open in the parking lot of the Panama City branch (1002 West 23rd Street), Monday - Friday, 9:30 am - 3:00 pm. 


We hope you and your family remained safe through the storm. If you were affected by the storm, and need assistance, we're here to help you. 

Personal and Business Accounts

  • If you needed to use an ATM at another bank or were charged non-sufficient funds/overdraft fees please call 877-499-0572 or your local branch.
  • If your business uses FirstData for merchant services and your processing systems have been damaged by the storm, please call 855-401-8152 for assistance.
  • Business customers who were impacted by the storm and in need of financial assistance, state assistance may be available to you. For more information, visit

Mortgage, Personal, and Business Loans

If you have a loan with us and have been affected by the storm and are in need of assistance, we’re here to help. We understand that storm damage may have impacted your financial situation and may result in late or missed payments. Our Loan Servicing Specialists can offer guidance and information about your loan.

If you live in a FEMA declared disaster area and have personally impacted, you may qualify for several forms of assistance, such as:
  • No late charges for late payments
  • No negative information reported to the credit bureaus.
  • Payment forbearance options. (If financially feasible, continuing to make your regularly scheduled mortgage payments is suggested. If you do qualify for a forbearance, any unpaid payments will become due at the end of the forbearance period.)
Please give our Loan Servicing Specialists a call so we can work with you: 

  • If you make your mortgage, personal loan, or business loan payment to First Federal, and you've had damage to your property, call 877-499-0572 or email
  • If you make your mortgage payment to LoanCare, please call one of the following numbers:
  • If you're not sure who services your mortgage, please call 877-499-0572.

Natural Disaster ‐ Frequently Asked Questions

Q: Where can I access information regarding the recent natural disaster?

A: Please visit FEMA’s website for additional information.

Q: What options are available to me, since I have been impacted by a natural disaster?

A: If your property is located in a FEMA declared disaster zone, you may be eligible for Forbearance. If your property is not located in a FEMA declared disaster zone, please monitor for additional updates. If the natural disaster will cause you a financial hardship and you are not in a FEMA declared disaster zone, please contact us for alternative options.

Q: What is forbearance?

A: Forbearance is a temporary suspension of your monthly mortgage payment. During Forbearance, your payments are suspended for a set period of time.

Q: Am I eligible for forbearance?

A: If you have been directly impacted either due to property damage and/or financially from the recent natural disaster, you may qualify for a forbearance plan for a minimum of 3 months in order to recover from this difficult time. 

Q: Am I eligible if my employer has been impacted by the natural disaster?

A: Yes. If your employment status has been impacted by the recent natural disaster, you may qualify for a forbearance plan due to the financial impact incurred. 

Q: Will the mortgage company be sending any documentation to FEMA on my behalf?

A: You will need to contact FEMA directly to apply for disaster relief. If you have not already done so, please contact FEMA at 1-800-621-FEMA (3362), or visit FEMA online at, to review assistance options that are available to you.

Q: What happens if I don’t have flood insurance?

A: If you do not have flood insurance, please contact FEMA at 1-800-621-FEMA (3362), or visit FEMA online at, to review assistance options that are available to you.

Q: I received a claims check from my insurance carrier and it is made out to my mortgage company. How can I have the check endorsed?

A: Typically, your mortgage company will also be listed on your insurance claim check and therefore require our endorsement. This is due to both federal regulations and your mortgage agreement to ensure your property is restored back to normal as soon as possible.