A orange sky over a smooth ocean at dusk.

COVID-19

We're Here for You.

Like you, we are following the Coronavirus (COVID-19) updates closely as they unfold. This virus has had a far-reaching impact, and our hearts go out to everyone who has been affected. We remain committed to serving you - our clients - in this time of uncertainty.

To help protect you, our employees, and the communities in which we live and serve, most branches have limited access.  Please help us minimize face-to-face interactions; our bankers and loan officers are available to assist you on the phone, in drive-thru or by appointment.

Check your branch's availability here.

We're Here in the Drive-thru, Online, or via Phone 

Your safety and well-being, as well as our employees, are of the utmost importance to us. We're following social distancing guidelines in our branches so lobby access is limited. We encourage you to continue to our online channels, ATMs, drive-thrus, or call Customer Care for assistance. 

  • Call Customer Care (M-F, 7:30 am – 7:00 pm EST) at 877-499-0572
  • Chat online with Customer Care (M-F, 7:30 am – 7:00 pm EST)
  • Use Mobile Banking. If you don't have the app, it's fast and handy! Register for Mobile Banking first within Online Banking, then download the app here: iPhone app or Android app
  • Use Online Banking. Click on the LOGIN button in the header above to access Online Banking
  • Use our Deposit ATMs or an Allpoint Network ATM. With over 55,000 ATMs available to you through the Allpoint Network, getting cash is simple. To find the closest Allpoint ATM, visit: www.allpointnetwork.com
  • We've expanded our services in the drive-thru to provide a safe way to sign documents, pick up a reissued debit card, and most other in-branch transactions. 
  • Need help opening a new account. We have a special team ready to assist. 
 
 
If your banking cannot be handled via the phone, in the drive-thru or online, please call us for an appointment.
 

Questions about the Economic Impact Payment? 

For questions about the Economic Impact Payment program, please visit the IRS website.
Information includes eligibility, a calculator, and how and when funds are paid. You can update information for direct deposits, paper checks, learn about the disbursement schedule (which runs through September), how to apply if you didn't file a tax return last year, and more!

For Those Affected By COVID-19

We hope you and your family are healthy. If you are affected by COVID-19, and need assistance, we're here to help you. Our team is available on the phone or through email.

Personal Accounts and Loans

  • If you have any concerns about transactions or fees on your account, please call 877-499-0572.
  • If you have been affected by COVID-19 and need assistance with your loan payments, please call our Loan Servicing Specialists at 877-499-0572 or email loanservicing@ffbf.com.

Mortgage Loans

If you have a mortgage with us, and are in need of assistance, we’re here to help.

Please call our Loan Servicing Specialists so we can work with you. If you make your mortgage payments to:

SBA & Business Loans

If you have a business loan with First Federal and are in need of assistance with your loan payments, please contact your Commercial Loan Officer.

In areas that have declared a state of emergency, relief for SBA loans may be available. SBA Economic Injury Disaster Loans offer up to $2 million in economic assistance to help small businesses overcome the temporary loss of revenue resulting from the disaster. For more information or to apply, click here to visit the SBA Disaster Loan Assistance website.

SBA Resource Partners information can be obtained on the SBA website at www.sba.gov/local-assistance/find/.

Please contact your Commercial Loan Officer for help or any questions you may have.

Merchant Services 

If you currently use FirstData or Clover solutions and have experienced significant business interruption,  please reach out to learn more about about solutions that may be available: 

Stay Informed

Our team is closely monitoring information shared by public health officials so we readily identify and implement additional preventative measures as the situation continues to evolve. Visit https://www.coronavirus.gov for information from the CDC on COVID-19.

The FDIC has shared information that is frequently asked by banking customers. To review these FAQs, click here: https://www.fdic.gov/coronavirus/faq-customer.pdf 

During these times, scammers will take advantage of the uncertainty and fear surrounding the Coronavirus. Be alert and fact-check any information you may hear. For tips from the Federal Trade Commission (FTC), visit: https://www.consumer.ftc.gov/features/coronavirus-scams-what-ftc-doing. To get the details about the economic stimulus checks, visit: https://www.irs.gov/newsroom/economic-impact-payments-what-you-need-to-know.

We will continue serving our communities, while also doing our part to decrease the spread of this virus. Remember to be supportive of one another and respectful of those who may be high-risk because we're all in this together.