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Frequently Asked Questions

Need Our Help?

Here are common questions we receive from customers. 

Still can't find what you're looking for? Give us a call at 1-877-499-0572 or chat with us. We're available Monday - Friday, 7:30 a.m. EST to 7:00 p.m. EST.

Need to open an account? Click here to begin our contactless account opening process.

First Federal Bank’s routing number is 263184488.
To reorder personal or business checks, follow this link.
You can sign up for eStatement within Online Banking. Click on "Profile" in the upper right corner, then you can edit your Electronic Statement preferences. 

Click here to enroll in Online Banking.
To dispute a debit or credit card transaction, fill out our Transaction Dispute Form. Someone from the bank will contact you within 1 business day to get any additional information needed to resolve the dispute. 
Yes! When you travel out of the state or country and try to use your debit card, our system sees these purchases and flags them as being unusual. In some cases, this can lead to your debit card being placed on hold. To avoid this problem, fill out our Travel Notification Form, or call the bank before your trip to let us know where you're headed. 
You can also use the Manage My Cards feature in our Mobile Banking app to expand your geographic area. See more about this feature in Mobile Banking here.
Our AIMEE telebank system lets you call and access your account information over the phone. Through AIMEE, you can
• Review your account balances
• Transfer funds between accounts
• Verify deposits
• Check to see if a specific check has cleared
• Check loan balances
Yes. Check images and statements are in PDF format. To open PDFs, you need Adobe Reader. To get the newest version, go to
Our Online Banking uses multiple levels of security to make sure your information is safe. We use a combination of password-controlled entry, Verisign issued Digital ID, SSL protocol, and an advanced firewall to keep you safe. 
Generally, express transfers made prior to 7:00 p.m. EST on regular business days are credited that same day. Transfers made after 7:00 p.m. EST are credited on the next regular business day.
Follow this link to enroll and manage your First Federal Credit Card.
Yes! The bank offers both debit and credit card rewards. All of our debit cards are eligible for rewards, but only our Rewards Credit Cards are eligible. If you’d like to sign up, go to the UChoose Rewards website, create a new account and register your card. Once you’ve done that, you can return to the site any time to check how many points you have, check for online point specials, or redeem your points for travel, gifts, or cash.
Each depositor is insured to at least $250,000. For a more in-depth answer to this question, you can use the FDIC’s Electronic Deposit Insurance Estimator. The EDIE lets consumers and bankers know, on a per-bank basis, how the insurance rules and limits apply to depositor’s specific group of deposit accounts—what’s insured and what portion (if any) exceeds coverage limits at a bank.
The My Money Program was created by the Department of Financial Services to provide educational lessons for individuals with developmental disabilities and important resources for family members and caregivers. The My Money Program allows individuals to learn and practice financial skills at their own pace, using interactive games, activities and educational videos. It’s a great financial resource for parents, guardians, and support providers. You can visit the program here.
Our Online Education Center is a compilation of videos that cover many of the services that we provide. You can visit the Online Education Center, here.
Verified by Visa is an online security service that guards you against unauthorized use of your Visa card while shopping online at participating merchants. Once enrolled in this service, you'll have added confidence knowing that Visa performs an extra authentication step to protect your account from unauthorized users online. You can enroll your debit or credit card by following this link.
First Federal Bank is regulated by the Office of the Comptroller of the Currency.
Office of the Comptroller of the Currency
Customer Assistant Unit
1301 McKinney Street, Suite 3450
Houston, TX 77010
P: (800) 613-6743
You can also contact the Consumer Financial Protection Bureau (CFPB).
Or the Federal Deposit Insurance Corporation (FDIC).
You can reach uChoose Customer Rewards by calling 1-855-634-1602.

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